Urban legend has it that Eskimos have at least sixty words for snow or ice or white or something like that.  The notion is that the more we understand something the more finely we can calibrate our description.  For some reason our western culture chooses to make honesty a binary concept rather than something  having… Read More

Asking the right questions enables the client to reveal what they really need and to also guide staff to do the right work.   Read More

Communicate to encourage each other and share our experiences.  Read More